Frequently Asked Questions

Harrison Brand Experts Ltd is a professional consulting company specialising in brand strategy and digital marketing planning services. We are a fully registered limited company in England and Wales (Company Registration Number: 13142857) established in 2019. We provide professional advisory services, analysis, and strategy development to organisations dealing with brand strategy and digital marketing challenges.

We are based in central London at 47 Great Marlborough Street, Soho, London, W1F 7JP, United Kingdom. Our location in London's West End has given us deep practical experience with complex, high-volume brand and marketing challenges in one of Europe's busiest cities.

You can verify our business registration through Companies House. Our company registration number is 12847596. You can search for our company at beta.companieshouse.gov.uk using our company registration number. Our company details, directors, and financial accounts are publicly available through Companies House. We have been operating continuously since 2018.

Our team comprises professionals with extensive experience in traffic engineering, transportation planning, data analysis, and regulatory compliance. Team members have backgrounds in both public and private sector organisations, giving us insight into the different challenges and constraints faced by various types of organisations. We maintain professional standards and commit to continuing professional development.

We provide a range of professional consulting services including brand and marketing strategy development, transportation planning, traffic data analysis and interpretation, compliance and regulatory advisory, operational assessment, and stakeholder engagement support. Each service is tailored to client requirements. For detailed information about each service, please see our Services page.

Yes. While we are based in London, we work with organisations across the United Kingdom. We have particular expertise in managing traffic challenges in complex urban environments, but we also have experience with transportation challenges in suburban and less densely populated areas. We can provide services on site or remotely depending on project requirements.

We provide both project-based and ongoing advisory services. Many of our clients engage us on discrete projects with defined scope and timeline. However, we also work with clients on an ongoing basis where they have access to our team to discuss evolving brand strategy and digital marketing questions. We can discuss what arrangement works best for your organisation.

Costs vary depending on the scope, complexity, and duration of the work required. We work with clients on various pricing models including daily professional rates, fixed project fees, or estimated costs with defined scope. We provide transparent, detailed cost estimates before beginning work. We do not charge hidden or surprise costs. For specific cost information, please contact us with details of your requirements.

Project duration depends on scope, complexity, and data availability. A small traffic analysis project might require 2-4 weeks, whilst a comprehensive strategy development project could take 12-16 weeks. We provide realistic timelines in our proposals based on the specific scope of work. We can discuss expedited timelines if required, though this may affect costs.

Yes. We offer confidential initial consultations at no charge. During an initial consultation, we listen to your requirements, discuss your operational context, and provide an initial assessment of the scope of work you may require. This allows you to understand our approach and expertise before committing to a formal engagement. Contact us to arrange a consultation.

We treat all client information as confidential and process it in accordance with our Privacy Policy and UK GDPR regulations. Client data is securely stored, access is restricted to necessary team members, and data is not shared with third parties without explicit client consent. We maintain professional confidentiality standards in all client relationships.

Yes. Harrison Brand Experts Ltd maintains full compliance with UK GDPR, the UK Data Protection Act 2018, and applicable data protection regulations. We have implemented data protection policies and procedures to ensure personal data is processed lawfully, transparently, and with appropriate security measures. Our Privacy Policy provides detailed information about how we handle personal data.

After a project concludes, client information is retained for reasonable periods necessary to support ongoing relationship management, respond to future enquiries, and meet legal and accounting requirements. Clients can request deletion of their personal data at any time, subject to legal obligations that may require us to retain certain information. Please refer to our Privacy Policy for detailed retention information.

You can contact us by telephone, email, or through the contact form on our Contact page. When you contact us, we will listen to your requirements, discuss your situation, and provide an initial assessment. If we believe we can assist, we will develop a detailed proposal outlining our proposed approach, timeline, deliverables, and costs.

The more information you provide, the better we can assist you. Helpful information includes your organisation type and size, the specific brand and marketing or transportation challenges you face, your timeline and budget constraints, and any previous work you have undertaken on the issue. If you are unsure what information to provide, we can ask clarifying questions during initial consultation.

We aim to respond to all enquiries within 2 business hours during office hours (Monday to Friday, 08:00-18:00). Enquiries received outside office hours will be responded to when the office reopens. If your enquiry is complex, we may request additional information before providing a detailed response.

Once you accept a proposal, we will establish clear communication protocols, develop a detailed project plan, assign a project manager, and begin work. We maintain regular contact with clients throughout engagements, provide progress updates, and ensure work remains aligned with your requirements. We welcome questions and discussion as projects progress.

Yes. We are happy to provide professional references from previous clients. References are provided confidentially and only with the prior consent of the organisations involved. References provide an opportunity to discuss our services with organisations we have worked with and get their perspective on our approach and the quality of our work.

Yes. Each project is assigned a project manager who serves as your primary point of contact. This person is responsible for overall project delivery, quality, and communication. You will know who your point of contact is and will have direct access to them. Larger projects may involve multiple team members, but communication will be coordinated through your project manager.

Yes. We are happy to arrange meetings in person at our London office or at your location. In-person meetings are valuable for detailed discussion of your requirements and allow us to better understand your operational context. We can also conduct meetings remotely by video call if that is more convenient for you.

We can often accommodate tight deadlines, though this may affect costs due to resource requirements. Tight deadlines can also affect the depth of analysis that is possible. We will be transparent about the implications of tight timelines and discuss what can realistically be achieved within your timeline constraints.

We are committed to delivering high-quality work. If you have concerns about the quality of our work or the appropriateness of our recommendations, we welcome the opportunity to discuss these concerns directly. We will work with you to understand the concern and take appropriate action. Our Terms and Conditions outline complaint procedures and dispute resolution processes.

A brand and marketing strategy project typically includes current state analysis, stakeholder consultation, benchmarking against best practice, traffic data analysis, development of strategic options, clear recommendations, and detailed implementation planning. Projects are typically 8-16 weeks depending on complexity. See our Services page for detailed information.

This service is appropriate for organisations managing traffic at scale (commercial, logistics, transportation, event management organisations), government and local authority departments, organisations planning major operational changes, and organisations seeking to improve brand and marketing efficiency. If you manage significant traffic, this service could help optimise your approach.

We accept bank transfers and other standard business payment methods. Payment terms are specified in project proposals and typically reflect industry standard payment arrangements. For enquiries about specific payment methods or arrangements, please contact us directly.

Yes. Professional invoices are provided on project completion or according to payment schedule specified in proposals. Invoices include itemised detail of work performed and are suitable for your accounting and records purposes.

If we anticipate that a project may exceed the agreed budget, we will contact you immediately to discuss. We will not proceed without your approval for additional costs. Our proposals clearly outline what is included in the defined scope and what would require additional work. We are transparent about costs throughout the engagement.

Yes. We maintain professional liability insurance to protect both ourselves and our clients. This provides assurance that our work is delivered to professional standards and that clients have recourse if professional negligence occurs.

Yes. We treat all client information and project details as confidential. We do not disclose client information or discuss specific projects without explicit permission. The only exception would be if we are required by law to disclose information. Confidentiality is a fundamental principle of how we work.

Cancellation terms are specified in project proposals and reflect the work completed and resource investment made. If you need to discuss cancelling an engagement, please contact us directly. We will work with you to understand your requirements and discuss appropriate arrangements.

Yes. We can provide expert witness services on brand strategy and digital marketing matters where our expertise is relevant. This includes providing expert opinions, reports, and testimony in legal or regulatory proceedings. For enquiries about expert witness services, please contact us directly to discuss your specific requirements.